Knowledge base

• FAQ (kiplePay)

  Using kiplePay

  • How can I get further assistance?
  • Why do I need two (2) sets of usernames and passwords?
  • What is the maximum amount I can store on kiplePay?
  • How do I top up my kiplePay wallet?
  • What can I do with kiplePay?
  • Welcome to your Help Center!

  Ordering & Making payment

  • Can I use the app just to effect payment?
  • Is it true that kiplePay allows group order?
  • How do I order using kiplePay?

  Safety & Security

  • Is my privacy protected when using kiplePay?
  • How secure is kiplePay?

  Withdrawals

  • Can I withdraw my kipleKash balance?
  • What is the minimum amount of withdrawal?
  • How long does it take to withdraw my KiplePay wallet balance?
  • Can I withdraw my kiplePay balance to be transferred to a family member’s bank account?

  Rewards

  • What is a Store Card?
  • What is Merchant Cashback?

  Profile Management

  • How do I reset my wallet password?
  • How do I edit my name as I noticed that I can’t do it via kiplePay?
  • Why do I need to provide additional information? For example, My IC number?

• FAQ (kiplePay-UUM)

  Zakat UUM

  • Apa itu kiplePay Zakat?
  • Apakah nota penting untuk permohonan zakat?
  • Apakah cara memeriksa maklumat baki agihan zakat?
  • Bagaimana jika saya ingin menggunakan emel lain untuk penerimaan zakat?
  • Kenapa saya tidak boleh melihat baki Zakat saya di dalam kiplePay wallet?
  • Kenapa saya terima mesej ralat “My student ID is registered”?

  See all 7 articles

  Soalan Lazim

  • Pendaftaran Pengguna Baru & Tetapan PIN e-Wallet
  • Saya sudah mengemaskini ID pelajar di akaun lain. Apa yang patut saya lakukan?
  • Di mana saya boleh mengemaskini ID pelajar saya dalam akaun?