How much can I spend using my Kiple VISA Prepaid Card?
Your Kiple VISA Prepaid card spending limit will be based on your wallet plan size.
What would be the exchange rate if I use my Kiple VISA Prepaid Card abroad?
The currency rate will be based on VISA. You can always check their rates here before you use your Kiple VISA Prepaid Card in overseas.
Do I need to let you know when I’m travelling abroad?
No. You do not have to inform us while you are travelling abroad. You can use your card as usual.
Note: You can freeze your card in the Apps, if do not wish to use it.
Where can I use my Kiple VISA Prepaid Card?
You can use Kiple VISA Prepaid Card to make cashless payments in retail stores and e-commerce stores where VISA is accepted.
You can also withdraw amount of money from your kiple e-wallet account balance at any VISA Automated Teller Machines (“ATMs”) worldwide. Just insert your card, enter pin and select either Savings/Current account to further proceed. You can always refer to the link here to pin down the location.
Why was my ATM cash withdrawal declined/rejected?
Most likely caused by one of the followings:
- Reached your daily withdrawal limit
- Not enough money in your Kiple e-wallet account
- Kiple Visa Prepaid Card is frozen
If you did not receive your money after withdraw but your Kiple e-wallet account has been deducted, reach out to our lovely Customer Service at 03-3000 8929 or email to firstname.lastname@example.org for immediate support.
Is there a limit on contactless payments?
Yes, it's RM250 daily. Any payment that is exceeding the limit will require your card PIN to proceed.