How long will it take for my VISA Prepaid card to be delivered to my address?
There will be two different expected working days to receive your card.
- West Malaysia - 5 working days
- East Malaysia - 10 working days
In any circumstances, if you do not receive any card based on the mentioned working days, please reach out to Customer Service at 03-3000 8929 or email to email@example.com to check on the delivery status.
If card failed to be delivered, will Kiple refund the card payment?
If after investigation is done and the outcome is due to our internal system or process issue, we will refund the payment into customer’s wallet in 14 working days.
Can I change my Kiple VISA Prepaid card delivery address after I have submitted my payment?
We do not encourage our customer to change address after order is done. However, if you really need to do so, we advise you to immediately reach out to our Customer Service at 03-3000 8929 or email to firstname.lastname@example.org to cancel your Kiple VISA Prepaid card order within 2 days after the order is done. If request to change address is done after 2 days of order, you need to apply for card replacement order and additional cost will incurred. Your previous card request will automatically be cancelled.