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Our Frequently Asked Questions to assist you in your Kiple woes.
How can I get further assistance?
Why do I need two (2) sets of usernames and passwords?
What is the maximum amount I can store on kiplePay?
How do I top up my kiplePay wallet?
What can I do with kiplePay?
Welcome to your Help Center!
Ordering & Making payment
Can I use the app just to effect payment?
Is it true that kiplePay allows group order?
How do I order using kiplePay?
Safety & Security
Is my privacy protected when using kiplePay?
How secure is kiplePay?
Can I withdraw my kipleKash balance?
What is the minimum amount of withdrawal?
How long does it take to withdraw my KiplePay wallet balance?
Can I withdraw my kiplePay balance to be transferred to a family member’s bank account?
What is a Store Card?
What is Merchant Cashback?
How do I reset my wallet password?
How do I edit my name as I noticed that I can’t do it via kiplePay?
Why do I need to provide additional information? For example, My IC number?
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